Booking too many jobs at once or double-booking drivers for multiple time slots will only cause problems. You can also match techs to specific jobs based on experience or certifications.
The scheduling functionality in dispatch software ensures you’re only assigning technicians or drivers that have availability to jobs. Scheduling with Service Dispatch Software Track parts inventory on service trucks to ensure the right equipment and materials are on each vehicle for a job.Ĭapture signatures for deliveries or services electronically. Track real-time locations of drivers and field service technicians, as well as vehicle info like speed, gas levels, and maintenance information. Send real-time directions and detour information. Assign last minute/emergency calls to the closest employee. Schedule field technicians and drivers to specific areas, so travel time and fuel costs are reduced and response times are improved. Features of Service Dispatch Software FeatureĪssign jobs to the right technician based on skills, availability, and urgency Some industry-specific solutions with dispatching include field service software, trucking software, transportation management software, HVAC software, and plumbing software. All-in-one industry-specific options have more niche features that help with day-to-day processes that are specific to your business. Medium-sized businesses and large enterprises often find industry-specific options that include dispatching to be a better option than standalone service dispatch software. Data analytics from service dispatch software helps businesses keep vehicles properly maintained, reduce travel time, and cut down on fuel costs.ĭispatching features are beneficial for any size company that sends multiple technicians, drivers, and vehicles to customer locations. More advanced systems also include GPS tracking to give you greater insights into vehicle performance and driver behavior. Service dispatch software primarily assists with scheduling and route planning to ensure drivers can get to as many jobs as efficiently as possible.
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